Navila Liveaboard
Navila Liveaboard
What happens to a message you send us
Updated 3 November 2026
This privacy notice covers messages sent to the Navila reservations team at Komodo Explorer. It explains what a booking message contains, who reads it, how long the record stays, and how to ask for a correction or a deletion. We use your details for your voyage and for nothing else.
Information we request when you write
A first message needs very little: a name, a date or month, the size of your party. As a booking moves forward we ask for more, because the voyage needs it.
- Names of every guest as they appear on the passport or ID, and the ages of any children.
- Your flight times and your hotel in Labuan Bajo, so that the pickup can be set.
- Any food need, health note or celebration you want the crew to know about.
- Passport or ID details, at least seven days before sailing, as the booking terms require.
- Payment details, which go to the payment service you choose and not into our message thread.
Please send nothing we have not asked for. A photograph of a bank card, for example, belongs nowhere in a chat.
Who reads your message, and for how long it stays
The reservation team of PT Komodo Explorer Indonesia, the company that arranges Navila bookings, reads your message. We share with each person only what that person needs. The driver receives your name, your pickup place and time, and a contact number. Navila's crew receives the names, the cabins, the food needs and the celebration, so that the boat is ready. A payment service sees what it needs to process the payment you chose.
Your details are not sold.
We keep a booking record for as long as the booking, our accounts and the law require, and not for longer. An enquiry that never became a booking gets no different rule: ask, and we delete it.
How to correct or delete what we hold
Use your WhatsApp thread or the e-mail address on the contact page, and tell us which detail should change. We answer within our opening hours.
A wrong name, a wrong flight or a wrong food note is corrected at once, and we confirm the correction to you in writing. If you ask us to delete your details, we delete what we are free to delete. We also tell you what we must keep, for instance a payment record that the tax rules oblige us to hold.
We handle personal data under Indonesian law. When the law or our practice changes, we change this notice, and the new text replaces the old on this page. If an answer does not satisfy you, say so in the same thread.
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Navila Liveaboard belongs to Navila Group; Komodo Explorer arranges your booking, your payment and every message before you sail.